Housing Specialist & Housing Specialist Senior

Primary Purpose
*Position for Housing Specialist is budgeted at $28.32/hr, and is union covered after completion of one year of probation. The Housing Specialist Sr. is budgeted at $30.60/hr, and is not covered under any Collective Bargaining Unit.

Performs casework and resident monitoring functions for Housing Authority Programs. Administers and coordinates Public Housing Programs in compliance with the US Department of Housing and Urban Development rules and regulations.

Essential Job Functions
Interview potential residents and applicants to determine eligibility for housing program eligibility.
Performs eligibility calculations and determinations, completes accurate lease agreements and amendments and collects payments and fees.
Ensure resident compliance with all regulatory and policy requirements associated with applicable housing programs.
Performs unit inspections and facilitates unit transfers
Performs casework and resident monitoring duties associated with housing program in compliance with applicable rules and regulations.
Generates monthly program reporting.
Provides excellent customer service by responding promptly to requests in person, on the phone, or in writing; providing clear and concise responses and direction; and demonstrating professionalism and courtesy in interactions with internal staff and external customers and agencies.
Create newsletters, organize community events and trainings, organize tenant council meetings, and oversee community service requirements.
Housing Specialist Senior – Additional Essential Job Functions:
Prepares an individual Training and Services Plan for each FSS/ROSS participant. Provides educational and employment information to FSS/ROSS participants to help them achieve their self-sufficiency goals. Provides career counseling. Coordinates supportive services, health services, legal services, educational opportunities with local, state and federal agencies and NGO organizations.
Develops a primary navigation plan with residents/families that sets appropriate goals, which should address safe and secure housing, access to food, utilities, transportation, health system enrollment, education, literacy, preventive care, medical treatment, chronic disease management, and effective social and community referrals.
Provide reporting information to the Santa Fe County Community Support Division with quarterly data on social determinants of health, demographics, emergency room utilization and jail utilization of clients served.
Maintains a control system to ensure all required actions, such as lease renewals and grievance hearings, are completed in a timely manner, and all appropriate records are retained at the Housing Authority.
Assumes full responsibility of rent calculations, adjustments and certifications or re-certifications; conducts utility reimbursement payments; processes documentation to ensure payments are submitted in accordance with internal policies.