I.T. Specialist

Essential Tasks: This is an essential position. Employee is on call and may be required to work weekends and holidays and during other court closures. Analyze and troubleshoot software, hardware and telecommunication problems. Diagnose application, network and system errors with users to solve problems. Document errors and monitor frequent or recurring problems to identify the need for upgrade in user training, applications, documentation, system and court procedures. Monitor timely resolution of problems, test resolution prior to distribution to users and follow-up with customers to ensure a resolution has been achieved. Develop, manage and maintain change reports to LANs and WANs hardware and software inventory and user configurations. Act as liaison with vendors for hardware repairs. Develop and maintain system documentation regarding physical topology, equipment, environment and/or software. Prepare and distribute user documentation. Administer user accounts, security access to applications and systems. Administer e-mail, including account creations and deletions. Must be able to maintain confidentiality. Have the ability to get along with Judges, fellow employees and others and to work under stress. May perform other duties as assigned to meet the operational needs of the Court. A more comprehensive job description is available at http://metro.nmcourts.gov or may be obtained in the Human Resource Division of the Metropolitan Court.