Key Account Manager
Audacy
Experience:
The Key Account Manager is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From executing the media plan through campaign delivery and client recaps, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.
The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. The ideal candidate will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are appropriately set and subsequently met.
Key Responsibilities:
• Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations.
• Lead conversations with internal execution teams and external vendors to produce marketing campaigns that will meet client expectations ensure relevant deadlines are met.
• Manage all key account post-sale executions. Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams.
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly and pacing to hit predetermined goals/KPIs.
• Digest and articulate feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with the Regional Director of Strategy to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.
• Partner closely with Digital Campaign Manager on internal operations to set up and launch digital marketing campaigns.
• Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full.
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports.