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Emergency Communications Specialist I Basic

Santa Fe County

To receive and process emergency and non-emergency calls for service for the Santa Fe Regional Emergency Communications Center (RECC). Accurately document incidents/reports from citizens for emergent and non-emergent calls. Essential Job Functions Works under the direct supervision of the RECC Training Coordinator in conjunction with the Emergency Communications Specialist Team Leader, Center Manager and close supervision of the Director of RECC. Processes emergent and non-emergent phone calls in the emergency dispatch center, answers incoming calls and ascertains nature of call, gathers all necessary information to be relayed by the radio operator to field responders. Incumbents must be willing to work any days of the week (including weekends and holidays) and any hours of the day or night. Maintains logs of telephone communications, location of personnel and equipment. In the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information by telephone. Keeps track of various information such as traffic lights out, streets closed, keeps emergency personnel and general public informed. Inputs data to standard office and department forms – both manual and electronic. Maintains dispatch documents and records. Assists other Emergency Communications Specialists and Supervisors in various projects as requested. Attends seminars, workshops, and training classes. Maintain cleanliness of RECC dispatch consoles and equipment.

Contact Information

Name: Maria Escobar